Ryan M. KurtzCASE STUDY 02 / BUSINESS TECHNOLOGY
Keeping a dealership
connected and working.
Supporting the technology employees use every day: computers, applications, networks, phone systems, account access and outside technology providers.
- Employer
- Ford of Clermont
- Position
- IT Manager / Customer Relations
- Dates
- June 2018 – September 2022
- Focus
- Employee support and business systems
Why reliable technology matters to a dealership.
Employees in dealership operations rely on workstations, business software, user accounts, connected devices and telephones. When those systems are not working properly, the resulting disruption can affect people across departments.
My position combined hands-on troubleshooting with coordination between employees, management, technology providers and vendors. The example describes the operational scope of the role rather than attributing an undocumented incident to a specific day.
Serving as the practical IT point of contact.
I supported dealership systems and coordinated technology requirements, while helping employees get the tools and access needed for their responsibilities.
- Set up and configure employee workstations, applications, peripherals and account permissions.
- Support Windows, Microsoft 365, Teams, business applications and point-of-sale technology.
- Investigate login, software, connectivity, network device and phone-service issues.
- Coordinate vendor or provider assistance where specialized work was required.
- Handle equipment requirements, purchasing coordination and employee training.
Work systematically and communicate clearly.
Help new employees start with configured equipment and appropriate access.
Identify whether an issue affects a device, account, application or connection.
Work with employees, management and vendors when support crosses teams.
Write guidance that employees can understand and reuse.
The résumé describes network troubleshooting across TCP/IP, DNS and DHCP, access recovery, support of peripheral devices, and instructions for using business systems. In this setting, effective troubleshooting also means reducing confusion for nontechnical users.
Documented scope and recognition.
The résumé supports responsibility for employee onboarding, technology procurement, incident coordination, workstation support, telecommunications, training, and written procedures. It also lists Ford Certified STARS recognition.
Measurement boundary: No verified headcount, department budget, cost savings, service-level attainment or downtime reduction is available in the source résumé. This page does not claim those outcomes.
IT management requires business understanding.
Hands-on support inside a working business builds an appreciation for the people and processes around technology. Keeping systems usable takes planning, clear explanations, appropriate escalation and practical attention to how employees work.
Based on the supplied professional résumé. No confidential dealership system or customer information is published.